Top FAQ’s

What does the price include?

All the facilities listed under the room type are included in the room price. To see the facilities, just ask one of our operators. This information will also be in your confirmation email.

Can I make a reservation without a credit card?

A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card when making your booking.

How do I know my reservation is confirmed?

As soon as you have completed the booking process we email a copy of this confirmation to you. Your confirmation includes all of your reservation details, as well as a booking number.

Can I cancel or change my reservation?

Yes, it’s easy. You can cancel or change your booking by speaking to one of our operators. Please, remember to check the property’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy.

Do you hold my credit card details, when will I pay?

No

Can I cram 12 children into one twin room?

No

We have children; can we get extra beds/cots in the room?

Normally Yes, please take note of the following:
Added costs for children, if any, are not included in the reservation price.
During the booking process please place your request for any extra bed/cot with our operator. You can always contact us to confirm availability, before you book.

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